To be eligible for a return, the hair can not be removed from its original packaging, washed, brushed, finger-combed, or tampered with in any way.
We are not accepting exchanges. If you want to exchange your items for another product, you must return your original order first and then place a new order.
To request a return, please click here. Allow up to 3 business days for your return request to be reviewed. If your return request is approved, please allow up to 5 business days to receive your credit after the products have been delivered to our warehouse.
Our customer service team is available Monday-Friday from 10 AM to 5 PM EST to assist you with any questions or concerns you might have. Contact us directly at firstname.lastname@example.org and a member of our service team will get back to you during business hours.