Find the answers to your questions

Hey Curlkalon Fam! Your curl journey just got easier with our comprehensive FAQ page—your one-stop hub for all things Curlkalon. Can't find what you're looking for? Email us at, and you will get back to you within one business day!

How many Curlkalon crochet curl packages should I order?

Each bag of Curlkalon™ Hair comes with 20 bouncy curls. If you use our special 1 x 10 formula, you’ll get the perfect look every time. That means use 10 curls per braid. You’ll want to order 1 bag of hair for every 2 corn rows you have. For more volume, increase the number of corn rows and bags of hair.

(example: If you have 8 corn rows. You’ll need to order 4 bags of hair.)

Can Curlkalon crochet curls be washed?

They can be, but it’s not recommend. You would lose your beautiful bouncy curls and since we don’t promote re-curling. Our hair comes alkaline free so it won't irritate the scalp. We reasonably priced our products so that you can buy ready-to-install curls for your next installation.

What length should I order?

It depends on how you’re feeling. Short and cute or long and luxurious? Our curls come in 3 lengths. 10″, 20″, 24". Remember, the length is the measurement prior to the curling process of the hair. When you stretch your bouncy curls you’ll get the actual length.

Does Curlkalon crochet curls frizz easily?

No, this hair does not frizz easily. All synthetic hair will eventually experience frizz, but we’ve invested in the highest quality synthetic hair that last longer than other fibers on the market.

When will my order ship?

Our standard processing time for orders is 1 to 3 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am EST.

Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.

Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.

Note: Back orders will ship 7-14 business days from initial date of order.

What is the return and exchange policy?

Any order placed with Curlkalon is eligible for return only, no exchanges, within 15 days of the delivery date, as long as the order remains in its original condition.

To be eligible for a return, the hair can not be removed from its original packaging, washed, brushed, finger-combed, or tampered with in any way. 

We are not accepting exchanges. If you want to exchange your items for another product, you must return your original order first and then place a new order.

To request a return, please click here. Allow up to 3 business days for your return request to be reviewed. If your return request is approved, please allow up to 5 business days to receive your credit after the products have been delivered to our warehouse.

Our customer service team is available Monday-Friday from 10 AM to 5 PM EST to assist you with any questions or concerns you might have. Contact us directly at and a member of our service team will get back to you during business hours.

What is Curlkalon Shipping Protection?

Curlkalon Shipping Protection is a package protection solution—to give our customers the best possible delivery experience. When you add Shipping Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. In order to complete a claim, you must provide either a police report or send a claim form from the postal service.

Need to file a claim? Click here.