FAQ

ORDERING

How many bags should I order?

Each bag of Curlkalon™ Hair comes with 20 bouncy curls. If you use our special 1 x 10 formula, you’ll get the perfect look every time. That means use 10 curls per braid. You’ll want to order 1 bag of hair for every 2 corn rows you have. For more volume, increase the number of corn rows and bags of hair.

(example: If you have 8 corn rows. You’ll need to order 4 bags of hair.)

What length should I order?

It depends on how you’re feeling. Short and cute or long and luxurious? Our curls come in 3 lengths. 10″, 20″, 24". Remember, the length is the measurement prior to the curling process of the hair. When you stretch your bouncy curls you’ll get the actual length.

CAN I CHANGE MY ORDER ONCE IT'S PLACED?

Once your order is placed, our fulfillment center will begin packaging your order for shipping. If you need to make edits to your order but it has already been shipped out, you must wait for your order to arrive to you and then you can process a return or an exchange. There is no way for us to change your order once it has been shipped. If you need to make edits to your order within 1-3 hours since placing your order, immediately contact orders@curlkalon.com using subject line "Edit My Order [insert your order number]" and we will make edits only if the order has not already been shipped out.


SHIPPING

When will my hair ship?

Our standard processing time for orders is 1 to 3 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am EST.

Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.

Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.

Note: Back orders will ship 7-14 business days from initial date of order.

Expected Delivery date

Shipping: All in-stock orders made Monday-Friday (excluding holidays) before 9:00am EST will ship the same day with a 3-5 day delivery for domestic and 7-10 day delivery for international. Any in-stock orders made on Friday after 9:00 am EST through Sunday, will ship on the next business day.

Back Orders: All back orders will ship between 7-14 business days from the initial order date Monday-Friday (excluding holidays).

International Shipping FEES

International orders may occur customs and duties fees which are not included in the purchase price. Curlkalon is not responsible for these fees, they are the sole responsibility of the customer.

 

PRODUCT INFORMATION

CAN CURLKALON BE WASHED?

It could, but it’s not recommend. You would lose your beautiful bouncy curls and since we don’t promote re-curling. Our hair is reasonably priced so that you can buy ready-to-install curls for your next installation.

DOES CURLKALON TANGLE EASILY?

All synthetic hair will experience frizz, lucky for you we’ve invested in high quality 100% Toyokalon synthetic hair that last longer than many other fibers. A little frizz actually gives a more realistic look. We recommend that each week you give your curls a little TLC.

can i use healting tools?

Heating tools (i.e. blow dryers, curling irons, flat irons, etc) are not recommended as you could damage your Curlkalon™ hair and may lose curls.

Color CHart

CurlKalon Color Chart

how long will my curls last?

With proper care, these curls will last up to six weeks or longer. Promise!


REFUNDS (Absolutely!)

Can I recieve a refund?

We have a 15-Day Quality Guarantee! If you aren’t happy with your Curlkalon™ purchase, we will accept the items for a no-hassle refund or exchange within 15 days of delivery.

Refunds and exchanges are only granted for hair products that have not been worn, tampered, and are returned within fifteen (15) days of the date that you receive your order. Once we receive your return, we will process the refund or exchange. The refunded amount is credited to the original payment method.

how to Contact us

Need help? Our Customer Care team is available from 10 am to 5 pm EST Monday through Friday.

You can reach us via email at support@curlkalon.com


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